FincenFetch FinCEN Help Desk

Our FinCEN help desk is designed to answer any and all questions you have related to the Corporate Transparency Act and beneficial ownership information reports. Connect with a representative or get help with commonly asked questions about FinCEN reporting.

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Reporting Questions

Report Questions For Companies

The Reports tab is where you will find all reports sent to you by your firm. You can begin a new report by clicking start or continue a report that has been previously started by clicking resume. 

Navigate to the reports tab where the reports are listed. On the left side of the website, find the section titled ‘Report Status’. This section is dedicated to helping you filter the reports according to the specific status they are in. By selecting a specific status, you can narrow down the list of reports to those that only match your selected criteria.

To file an updated report, you must first complete an initial report for this company. Once your firm has filed your initial report, you can update it by navigating to the Reports tab and clicking “Update”. This will begin an updated report for the selected company. All of the information will populate, saving you time when filling out the updated report. Change only the information that needs to be update and submit the report to your firm for review. If there are any corrections to be made, your firm will send the report back to you with notes. Make any changes and return it to your firm. Once they review it, they will submit your information to FinCEN. 

This system will save your progress as you complete steps. You can also save by clicking the Save and Exit button in the upper right hand corner of the report. 

You can view the status of your report in the Reports tab of the dashboard. Your report has been submitted when the status shows Filed. 

See “How do I file and Updated Report”

You can view completed reports in the Reports tab under the status “Filed”.

Settings and Account Management For Companies.

In the “Settings” tab, under “Account Settings,” is where you can change your password.

In the “Settings” tab, under “Account Settings,” you can enable Multi-Factor Authentication (MFA) for your account. To do so, you must first confirm access to your account. Choose the option “Send me an auth code” to proceed with enabling MFA.

In the “Settings” tab, look for “Account Settings” and then find the section for updating your email address. Here, you can change your account’s email address. To proceed with changing your email, you must verify access to your account. Choose to continue and have an authorization code sent to your current email address for verification.

To track your logins, proceed to the “Settings” tab and look under “IP Log.” Here, you’ll find simple login data showing login date/time, IP address, and details on whether logins were successful or if there was an incorrect password attempt.

Communication For Companies.

To communicate with your firm through the platform, you need to have an open report. If the report is open, you can utilize the chatbox feature located inside the report, on the right side of the screen, labeled ‘Ask My Firm a Question.’ This message will then appear on the firm’s side, and a notification will be sent out as a reminder that a message has been received.

This term refers to individuals that have either 25% or more ownership in a U.S. small business or substantial control in the business, which is the ability to make important decisions for the company. FinCEN requires reporting personal information about individuals who either directly or indirectly own or control a company in the new Corporate Transparency Act. These reports are called Beneficial Ownership Information reports.

Report Questions For Firms.

To start a new report, head to the “Reports” tab and click on the yellow button labeled “Start New Report.” You have two options for creating a new report: either for a new client or for an existing company already in the system. You can also send multiple reports at once by using the bulk upload feature. Download the CSV template to get started. See “How do I send bulk invites to multiple reporting companies”.

To be informed when you’re requested to file a new or updated report submission, you’ll receive a notification, provided you have the firm notification feature enabled. To view and review these requests, head to the ‘Report Requests’ tab. Here, you can see and manage those requests, including the ability to approve or deny them directly within that section.

To send bulk invites to multiple reporting companies, navigate to the “Reports” tab on your dashboard and click the yellow “Start New Report” button. From there, choose “Try Batch Sending” and download the provided CSV template. Fill the CSV with the clients’ email addresses in the first column and their company names in the second. You can also include the Employer Identification Number (EIN) and the company’s address, ensuring to use two capital letters for the state. Once your CSV is ready, upload it to send invites to hundreds of clients simultaneously. The progress of these batch emails can be monitored in the “Report Batches” section of your dashboard.

The progress of these batch emails can be monitored by navigating to “Tracking” and then select “Report batches”. Here you can see each individual batch that has been sent out along with the status and other information. To view the details of each batch, click “View Details”. Here you can see the individual emails that have been sent in each batch as well as the status. If you have a client using the same email address for multiple companies, they will be marked as duplicate and the system will only send the client one invitation to their inbox. Once the accept the invite and set their password, they will be taken to the dashboard where they will see all of their companies in one place. 

To start an updated report for an existing company, navigate to the “Reports” tab on your dashboard screen. There, you’ll find a yellow “+ Start New Report” button—click on it. A pop-up will appear, from which you should select the second option, labeled “Existing Company.” Next, select the client company for which you want to create an updated report. If you need to narrow down your options, use the advanced search feature to find the specific company more easily.

You can view all reports from a single company by navigating to the ‘Clients’ tab. Once there, select “All Companies” where you’ll be able to view details on each company and see the total number of reports for that particular company. 

To review a report that has been submitted to your firm, select the “Reports” tab section and choose the “Awaiting Review” option under the “Report Status” filter. This will display only the reports that have been completed by clients and are awaiting your firm’s review. Once you complete a review you can no longer remove it from the system. If there are any edits to be made, you can make them yourself, or return the report to the client with notes on the changes that need to be made. Once they complete the changes, they will return the report to you for review again. When you are sure that the information is accurate and are ready to file, you can complete the review by checking the box at the bottom of the page and clicking “complete review.” The report is now ready to file with FinCEN and lives in the “Ready to File” status. 

You can prefill information for your client reporting company by going to the reports dashboard. Just select the “Reports” tab, look for the company name you want to prefill information for, and click ‘Add Information’ under the report progress column.  You can pre-fill information that you think might be helpful to your client as they complete the report. Any changes you make here will appear client side. Your client still has the ability to make changes to any pre-filled information. You will only be able to prefill reports up to 99%. The reporting company must sign in and complete the last 1% by agreeing to the terms in the introduction step and verifying that all of the information is accurtate before returning it to your Firm for review. 

Setting & Account Management For Firms.

To track your logins, proceed to the “Settings” tab and look under “IP Log.” Here, you’ll find simple login data showing login date/time, IP address, and details on whether logins were successful or if there was an incorrect password attempt.

In the “Settings” tab, look for “Account Settings” and then find the section for updating your email address & password. 

In the “Settings” tab, under “Account Settings,” you can enable Multi-Factor Authentication (MFA) for your account. To do so, you must first confirm access to your account. Choose the option “Send me an auth code” to proceed with enabling MFA.

To customize the terms that appear on the introduction part of each report, go to the “Settings” tab and navigate to “Report Settings.” Here, you will find an option to enable report terms. Below that, a box is provided for you to add and edit your own customized terms. Clients must agree to these terms before starting every report. They will not be able to send you their information without agreeing. 

Clients can reach out to your firm during an open report for questions and support. You will see these question notifications under the “Questions” tab in your main dashboard. You can respond directly or open the report and enter the requested information on behalf of your client. IF you choose to turn off the Questions feature, you can do so by navigating to “Settings” and clicking “Support Chat Settings”, then check the box “Disable support chat for clients”. If you disable the support chat, clients will no longer be able to reach out and ask for help during their reports. 

To update your firm’s branding, head to the “Settings” tab, then proceed to the “White Label” section. Here, you can upload or drop your logo to customize your firm’s appearance. Your logo will appear on all emails to the client, as well as your dashboard and the client’s dashboard. 

To set your email notifications, go to the “Settings” section and look for the “Get Notifications” area. This is where you can customize your notification preferences to receive updates via email. Check the box next to each notification you want to receive and enter the email address you want to receive them at. Only one email can be attached to each notification. 

Exempt companies do not use up one of your available seats. If a company marks themselves as exempt, you can track them by navigating to “Clients” and then clicking “Exempt Companies”. You can view the company name and exemption reason, along with other details about the exemption. 

To add team members, go to the “My Teams” tab, where you can manage team members and their permissions. Click the yellow “+ Invite Team Member” button, then enter the name and email of the new team member in the pop-up. An invitation will be emailed to them with a link to create a password and access the dashboard. Note that all users share the same database of clients. You can click on the three dots next to the invitation once it has been sent and set the individual permissions for each individual user. 

Go to the “My Teams” tab and find the columns with three dots. Click on these dots to open a small pop-up labeled “Action Menu” and select “View.” This action will display a screen showing your team members’ information, including their email login. To adjust user permissions, navigate to the bottom of this screen and select the appropriate permissions for each user.

Communication For Firms.

To view and answer questions from your clients, navigate to the “Questions” tab, where all client questions are displayed. Clicking on “Reply” opens a secure thread between you and the client. Here, you can also view the client’s report and engage in a conversation through the chat box.